Howden Medical Centre

Pinfold Street
HOWDEN
DN14 7DD

01430 430318

FEEDBACK

Listening to Patients

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We are a practice that genuinely listens and we are always interested to hear from patients about their experience of our services. The local channels of communication include verbal and written feedback, the Friends & Family Test & Patient Group Meetings.

When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. The issue will then be thoroughly investigated and a full response provided. Our services are also monitored by the Care Quality Commission and the Humber and North Yorkshire Integrated Care Board (ICB).

Compliments or Concerns

When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. The issue will then be thoroughly investigated and a full response provided. Our services are also monitored by the Care Quality Commission and the Humber and North Yorkshire Integrated Care Board (ICB).

>> COMPLAINTS LEAFLET

CQC

Healthwatch

Healthwatch East Riding of Yorkshire ensures your voice counts when it comes to shaping and improving local health and social care services. Together we can make a difference.

>> HEALTHWATCH
COMPLETE FRIENDS & FAMILY TEST ONLINE
Privacy ProtectionWe use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff. Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.All submissions are collated and sent to NHS England. This information is retained for up to 28 days.

PRIVACY POLICYTERMS OF USE