As a result of the Covid-19 pandemic and other factors, access to GP & primary care services has changed. The following sections provide information on how to chose the best service for your needs. Our patients can access primary care services via virtual, remote or, if appropriate, face-to-face interactions.
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Make the Right Choice
Patients with symptoms of COVID-19 (cough, high temperature and loss of taste or smell), should dial 111 to access the COVID-19 Clinical Assessment Service (CCAS).
This service will determine if the patient requires further attention in primary care. It will triage a patient and where appropriate, book a patient in to a practice directly. To access this service please call 111.
Do not attend the surgery if you have symptoms of Covid-19.
A minor ailments scheme operates at some local pharmacies. If you do not pay for your prescriptions you can still be seen by a participating pharmacy rather than having to attend the GP surgery. Please ask at reception or your local pharmacy for details of the ailments covered.
Online access is the fastest way to get advice from your GP - and you may not need to come for an appointment, All online requests are reviewed by one of our GPs. This will be your usual GP if available on the day the request is received.
Normally, responses are provided to you the next working day. This may be advice, a prescription, an appointment, referral to another service or a request for tests. The system is completely secure and approved by NHS England. The system was developed by a panel of working GPs and is regularly reviewed. Click the banner above to access the service:
Patients can access a range of online services by downloading the NHS App including:
Our phone lines are open at 8am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries. If requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.
Face to face appointments are normally arranged after a telephone assessment has been completed.
In addition to our GPs, we have access to a wide range of healthcare professionals and services which may provide the most appropriate response for your needs.
Urgent cases will be seen as a priority and less urgent cases can be booked ahead.
Video consultations mean that patients can have an appointment by a completely secure video link from the comfort of their own home.
To access the video consultation, please contact the practice. The service can be accessed once a remote clinical triage has been conducted.
If you believe that you would require the presence of a chaperone during an examination or consultation by one of our clinicians, please ask our receptionist at the time of booking your appointment. (You may, if necessary, make such a request in the course of a consultation.)
Our clinicians may also request the presence of a chaperone if they believe the circumstances warrant it.
Face to face appointments may be arranged following prior triage by a GP.
Please contact the surgery reception by telephone. Do not come to the surgery if you have covid-19 symptoms. When calling the practice, please be prepared to give details to our team so that we can arrange for the most appropriate service to meet your needs.
This out of hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays.
Most medical problems can be dealt with at the surgery, and patients are generally encouraged to attend the practice for a consultation with their doctor, if at all possible.
However, we fully understand that some conditions or circumstances make surgery attendance impossible. In such cases we would ask that you phone the surgery before 10am.
CALL THE PRACTICE
The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading.
The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages. Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services
interpretation - migrant health guide
GP and nurse appointments are now available in the East Riding of Yorkshire during the evening and at weekends. To book an appointment, please contact our reception. This is not an emergency service and you must have an appointment to be seenMORE ABOUT IMPROVING ACCESS
COVID-19 tends to be mild, self-limiting respiratory illness in children.
Prolonged illness and/severe symptoms should not be attributed to COVID-19 and should be evaluated as usual. The threshold for face-to-face assessment in general practice and for secondary care should not change during the COVID-19 pandemic.
Mental health, demendia, learning disability & autism
Patients may feel distressed, anxious or low in response to the COVID-19 outbreak.
There are lots of online resources on mental well-being which includes information on stress, anxiety, depression and well-being, and where to get emergency help for mental health needs. For more information, please use the following link: