Listening to Patients

We are a practice that genuinely listens and we are always interested to hear from patients about their experience of our services. The local channels of communication include verbal and written feedback, the Friends & Family Test & Patient Group Meetings.

When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. The issue will then be thoroughly investigated and a full response provided. Our services are also monitored by the Care Quality Commission and the Humber and North Yorkshire Integrated Care Board (ICB).

How would you rate our Service?

FRIENDS AND FAMILY TEST SUGGESTIONS BOX NHS HUMBER & NORTH YORKSHIRE ICB HEALTHWATCH WRITE TO US CARE QUALITY COMMISSION Compliments or Concerns speak to us 01430 430318 PATIENT GROUP

Friends & Family Test

When you receive care or treatment within the NHS, you can fill out a short questionnaire to give us feedback that will help to improve local services for everyone.

It gives you a chance to tell us what you think about your experience… good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people.

It is open to all patients, whatever your age or healthcare needs. You won’t have to give your name or contact details so our staff won’t know the comments came from you.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. So come on and put US to the test by telling us what you think.
ABOUT THE FAMILY & FRIENDS TEST

COMPLETE FRIENDS & FAMILY TEST ONLINE

How likely are you to recommend Howden Medical Centre to friends and family if they need similar care or treatment?

Extremely likely

Likely

Neither likely or unlikely

Unlikely

Extremely unlikely

Don't know

Could you please tell us the reason for the answer you have given?

Tick this box if you have provided comments and would not like them to be published.

Privacy ProtectionWe use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff. Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.All submissions are collated and sent to NHS England. This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Howden Medical Centre, Pinfold Street, HOWDEN DN14 7DD,

Learn more about our Privacy Policy & Terms of Use (click buttons below). Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by the practice.

FFT Results

Image of lady smiling and looking at laptop

We would like to thank patients for their feedback in completing the Family & Friends Test. Please click below to download results.

We are a Regulated Service

Care Quality Commission

Latest CQC Inspection

Suggestions

ONLINE SUGGESTIONS BOX

Your views and suggestions are important

If you are a patient at the practice and have any suggestions about how we can improve our service to you, please contact us and we will carefully consider your remarks.

You can get in touch by speaking to a member of our reception team on the telephone - or by completing the online form on this page.

The Practice also has an active Patient Representative Group (PRG) which meets periodically. If you are interested in joining the PRG, please contact our reception team - or use the form on this page making clear that you are interested in learning more.

Write to Us

Practice Manager
Howden Medical Centre
Pinfold Street
HOWDEN
DN14 7DD

YOUR IDEAS

This form is to be used ONLY for contacting the practice about your suggestions about improving services - or to express interest in joining our Patient Representative Group

HEALTHWATCH

Healthwatch is the independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area.

Healthwatch will:-
+ Provide information and advice to the public about accessing health and social care services
+ NHS complaints advocacy
+ Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:-

about healthwatch